perya FAQ – Your Questions, Answered

Withdrawal processing times vary depending on the method you choose. GCash and Maya withdrawals are typically processed within a few hours on business days, while bank transfers via Instapay generally arrive within the same banking day. PESONet transfers may take up to one business day depending on your bank's cut-off schedule. All withdrawal requests are subject to a brief security review to protect your account. If your KYC verification is already complete and your account is in good standing, withdrawals are rarely delayed. For the most accurate and current processing times, please visit the Payment page.

Yes, a minimum deposit amount applies depending on the payment channel you use. The minimum is designed to be accessible for Filipino players at all budget levels. GCash and Maya typically have a lower entry point, making them ideal for players who want to start with a small amount and get a feel for the platform before committing a larger balance. Exact minimums for each payment method are listed clearly on the Payment page. There are no hidden fees charged by perya on deposits, though your e-wallet or bank may apply their own standard transaction charges, which are outside the platform's control.

For security and anti-fraud purposes, withdrawals are generally required to be sent back to the same payment account used for the original deposit. This means if you deposited via GCash, your withdrawal will be processed back to the same GCash number. If you need to change your withdrawal destination — for example, because you have a new GCash number — you will need to contact the support team, complete an additional identity verification step, and have the change approved before your next withdrawal request. This policy protects all players on the platform from unauthorised fund transfers and helps ensure your PHP balance always goes to the right place.

No app download is required. The perya platform is fully browser-based and optimised for mobile use, which means you can access the complete platform through any modern smartphone browser — whether you are on Android or iOS. Simply visit the site, log in to your account, and the interface adapts automatically to your screen size for comfortable one-handed navigation. This approach means you always have the latest version without needing to update an app, and there are no storage requirements on your device. For the best experience, use an up-to-date version of Chrome, Safari, or Firefox on your phone. More about the platform's technical features is available on the Platform page.

Yes, a minimum stake applies per bet on all sports markets. The minimum is set at an accessible level in Philippine pesos so that players with smaller bankrolls can still enjoy the full range of markets without committing large amounts. Maximum stake limits also apply per event, and these vary based on the sport, the specific market type, and whether the bet is placed before the match or during live in-play trading. These limits are shown clearly on the betting slip before you confirm your wager. If you consistently place large bets and need information about higher limits, the support team can provide guidance specific to your account and the market in question.

perya takes responsible gaming seriously and provides several built-in tools to help Filipino players stay in control of their activity. You can set daily, weekly, or monthly deposit limits directly from your account settings. A self-exclusion option is available if you ever feel you need a break from the platform, either for a set period or permanently. The platform also uses activity monitoring to flag patterns that may indicate problem gambling behaviour and will proactively reach out to affected players. Full details about all available tools, resources, and external support organisations available to players in the Philippines are listed on the Responsible Gaming page. We encourage all members to review this page and play within their means.